Privacy policy

At Tailored Estate UAE, we're committed to finding the right UAE property for you—quickly, easily and transparently. Below is our full Privacy Policy, including the friendly "Quick Note" for your enquiry form.

Quick Note for Your Enquiry Form

Quick note: To help you find your ideal property, we connect your enquiry with our network of carefully vetted UAE agents. Our service is free for you because our platform is supported by the professional agents who help match you with perfect properties.

1. Who We Are

Tailored Estate UAE is a UK-based company operating a property-matching service for the UAE market. We're the data controller responsible for your personal data.

Contact Details:

• Email: [email protected]

For data-protection questions, you can also reach our Data Protection Officer at [email protected].

2. What Data We Collect

To match you with the right properties and agents, we collect:

• Contact Information: Name, email, phone, and any details you share when enquiring.
• Property Preferences: Location, budget, type, size, or special requirements.
• Technical Data: IP address, browser and device info, and website usage (via cookies).
• Communications: Records of your interactions (emails, messages).

3. How We Collect Your Data

We collect your information when you:

• Submit an enquiry form on our website.
• Email or message us directly.
• Browse our site (via cookies).
• Engage with our ads or marketing.

4. How We Use Your Data

We use your data to:

• Match Properties: Connect you with UAE agents who have listings fitting your needs.
• Communicate: Respond to your questions and send updates (only if you opt in).
• Improve Service: Analyze site usage and refine our matching process.
• Legal Compliance: Meet our obligations under UK law.
• Protect Against Fraud: Verify identities and secure our platform.

Lawful bases under UK GDPR: contract, consent, legitimate interests, and legal obligation.

5. Sharing Your Details

To help you find the perfect UAE property, we partner with a select network of licensed agents. When you make an enquiry, we may share your name, email and preferences with those agents who support our platform. We partner with a select network of highly experienced, licensed UAE agents who have been carefully vetted, including checks on their data handling practices.

• Only relevant agents: We only connect you with agents matched to your needs.
• No spam: Agents will only contact you about the properties you've asked about.
• You're in control: You can update your contact choices or opt out at any time.

We also share data with:

• Analytics & Hosting Providers: Solely to help us understand site usage and keep our site running smoothly. They're contractually bound to protect your data.
• Legal Authorities: Only if required by law or to prevent fraud.
• Business Partners: In the event of a merger or sale, under strict confidentiality and with advance notice. In such an event, you will be informed of your rights regarding the transfer of your personal data.

We never sell your data to unrelated third parties.

6. International Data Transfers

As a UK company serving the UAE, we may transfer your data to:

• UAE Agents & Providers: Protected by UK-approved Standard Contractual Clauses (SCCs).
• Other Countries: Only when adequacy decisions, binding rules, or SCCs are in place.

We conduct transfer-impact assessments to keep your data safe.

7. How We Protect Your Data

We use strong security measures, including:

• Encryption of sensitive data.
• Access controls and secure servers.
• Regular security reviews of our systems and partners.

While we strive for maximum security, no system is 100% risk-free.

8. Data Retention

We retain your personal data only for as long as you are actively engaging with our service by submitting or updating enquiry forms, responding to property questionnaires, or similar interactions indicating ongoing interest. We will not retain your data for longer than 2 years from your last such engagement, unless you ask us to delete it sooner or legal obligations require us to keep it longer. You're free to request deletion at any time.

9. Your Rights

Under UK GDPR, you can:

• Access: Ask for a copy of your data.
• Rectify: Correct any errors.
• Erase: Request deletion (subject to legal exceptions).
• Restrict: Limit how we use your data.
• Object: Stop processing under legitimate interests.
• Portability: Receive your data in a machine-readable format.
• Withdraw Consent: At any time for marketing or other consent-based uses.
• Automated Decisions: Ask not to be subject to solely automated decisions.

To exercise your rights, contact us at [email protected]. We'll respond within one month (up to three months for complex requests).

10. Cookies & Tracking

We use cookies set by Durable (our website builder) and by our analytics providers to:

• Keep your session active (session cookies)
• Remember your preferences and settings (preference cookies)
• Maintain security features (security cookies)
• Collect anonymous statistics about how visitors use our site (analytics cookies)
• Improve performance and deliver a smoother experience

These cookies collect the data shown in your site analytics dashboard, including page views, visit duration, device types used, and browsing patterns. This information helps us understand how visitors interact with our site so we can make improvements.

You can manage or disable cookies through your browser settings, though this may affect some functionality of our website. For complete details on how Durable handles cookies and your data, please visit their privacy policy at https://durable.co/privacy-policy.

11. Marketing Communications

If you opt in, we'll send updates about properties and promotions. You can unsubscribe via the link in any email or by contacting us at [email protected].

12. Children's Data

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will promptly delete it from our records.

13. Changes to This Policy

We may update this policy for legal or operational reasons. Major changes will be highlighted on our site or sent to you directly. The "Last Updated" date reflects the latest revision.

14. How to Contact Us

For any questions or concerns about this policy or our practices:

• Email: [email protected]